Innovation in remote interpreting | Stillman Translations
Innovation in remote interpreting

This past year has taught us a lot of things. We learned about how virtuality can represent new challenges, but also new possibilities to explore other ways of connecting with each other. As regards interpretation, several new technologies opened up the field to a dramatic but necessary change: remote interpreting technology has begun to gain force.

Why is remote interpreting so important and how are new technologies helping to improve these services? Continue reading to find out more…

Interpretation was one of the most strongly affected sectors within the language industry due to the COVID-19 pandemic. Onsite interpreting was hit particularly hard. Nevertheless, the industry was forced to reinvent itself and remote interpreting began to gain force. 

According a the report drawn up by Nimdzi Insights, companies that had revenues driven by onsite interpreting reported a significant 70% drop. But thanks to the implementation of new technologies and devices, remote interpreting services like OPI (Over the Phone Interpretation) and VRI (Video Remote Interpreting) have been increasingly in demand.  

For a variety of companies, hospitals, courts and institutions, this transformation involved adapting their processes and also learning how to work offering virtual solutions. Just as Machine Learning is revolutionizing the translation industry itself, remote interpretation is no exception. 

Remote interpreting technology to fulfill LEP needs 

The COVID-19 pandemic has increased the demand for interpreters to meet the needs of the LEP population. According to the National Center for State Courts, as the variety of languages required fluctuates, it is critical to use technology in court to enable the electronic presence of interpreters. 

To meet the legal needs of the LEP population in the US, most states are using some form of remote interpreting technology, such as audio or telephone interpreting. More than half of the jurisdictions reported using video conferencing and remote video interpreting as well as web-based applications such as Skype. Automated interpretation software is also used, though less frequently. 

On the other hand, remote ASL is also being used more frequently, especially when in the legal field and healthcare settings. Ensuring equal accessibility has become extremely important. 

VRI and OPI Solutions 

Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI) provides access to an interpreter that translates content or conversations quickly and efficiently from one language to another. This is done via the phone or through a video conference system. 

In the context of the global pandemic, the demand for interpreting services has increased considerably, especially in the healthcare, education and legal industries. 

Benefits of VRI and OPI 

1. Convenience: 

It makes it possible to take part in a conference or international call with a multilingual audience without the parties involved having to move from where they are, which benefits international companies whose headquarters are in time zones that are different from their clients. 

2. Cost effective: 

In comparison with other types of interpretation, it requires no travel or housing expenses, which can dramatically cut costs and increase competitiveness. 

3. Immediate availability: 

Over the phone interpretation enables interpretation services in urgent situations, where it is not possible to have a face-to-face meeting. For instance, when a person needs medical or police assistance but doesn’t speak the host country’s language. 

Why choose Stillman Translations as your OPI/VRI provider? 

At Stillman Translations we will connect you with a professional interpreter who is an expert in your required languages and in your industry’s specific terminology. We have OPI services available for you 24/7. We have the resources and a qualified team of interpreters from all over the world who are subject matter experts in several fields. 

1. Over 200 languages available on our platform. 

2. Available 24/7 regardless of the language pair, topic or time zone. 

3. Get an interpreter in less than 40 seconds. 

4. No monthly fees. You only pay for the minutes the service lasted. 

Contact us today to get a free demo! 


Innovation and Investment in Remote Interpreting