Ensuring language access for your non-English-speaking clients | Stillman Translations
Ensuring language access for your non-English-speaking clients

In today’s multicultural world you’ll often find that your potential clients don’t speak English as a first language. Of course, you want to support them, but it can be a challenge supporting clients that don’t have English as a first language. Over the years, at Stillman Translations, we’ve noticed a trend amongst our clients in the insurance sector. There seems to be a bit of a rush around enrollment periods!

We all know the importance of making sure that your clients understand what you can offer them and how their insurance plans will look. But it can be easy to overlook the importance of making sure your clients with limited English skills get the service they deserve.

When it comes to foreign languages it makes sense to plan things out just as carefully as you would choose an insurance plan. There is no room for confusion or misunderstanding. So, what can you do to support these clients? Well, simply you need to have documentation in their mother tongue and provide interpreters and voice-overs when appropriate.

For example, when you have an Open Enrollment day you can support your non-English speakers’ enrollers by providing interpreters on the day. Our most requested languages are Spanish and Chinese, but we often provide interpreters for many other languages, from German to Russian. 

Having an interpreter there on the enrollment day really shows that you care about their clientele and that you understand and can support their needs. In addition to spoken interpretation, there’s also the documentation to consider. We all know how hard it can be to understand an insurance document, so imagine how much harder it is if English isn’t your first language! By providing interpreters you will ensure that you get as many enrollers as possible and they will feel supported throughout the whole journey with you.

Stillman Translations has many years of experience supporting insurance providers to deliver the very best in language access. This increases enrollment satisfaction and maintains your leadership in the very competitive world of health insurance.

So next time you have an enrollment day think of Stillman Translations. Our team can support you on the day with interpreters and provide the translation of important documentation. It makes all the difference and will show your clients how much you truly care.

We are here to support the multilingual needs of the insurance sector. Contact our team for more information on how we can support your business at info@stillmantranslations.com